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I have had a very bad experience with the Ombudsman-Property. I have been judged on a very technical matter by someone with no experience and when I asked for a review, it was by the same person! Thank goodness they are no longer in our business.
This raises an issue which needs considering. Given that we are obliged in our complaints handling procedure to use an ombudsman where there is no formal appeal, we can find ourselves seriously disadvantaged in technical matters. Have other members had such a problem?The same happened to me with the old Ombudsman and I challenged the person at the telephone, they immediately u-turned and agreed with me. Ridiculous!
I’m disappointed the RICS have still chosen a new provider for Ombudsman services, i.e. one which we (even though not found guilty) have to pay for our client to complain against us and have no way to recover those costs. Again a ridiculous situation.
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