January 30, 2024 at 3:35 pm #2006webmasterKeymaster
Good afternoon all,
I have been emailed by one of our members regarding cavity wall fill- see blurb below. Any comments with advice will be much appreciated.
“We are having dampness and condensation issues with a property where I feel it is possible that defective cavity wall fill is at the root of the problem.
There is a guarantee, but the original contractor has gone out of business and the guarantee company do not seem interested.
I am trying, with no success, to find a company who will carry out the necessary investigations to let us know if the wall fill is in fact the problem and if so to quote for necessary remedial work, at which point we will of course be in a position to reinforce our claim against the insurers.
I wonder if any of the members have come across a similar issue, and if so, whether they are able to recommend a company able to carry out the necessary investigations. The subject property is in South Wales but I guess some of these companies will operate country-wide.
Your help will be appreciated”
Thank you in advance!
ISVA AdministrationJanuary 30, 2024 at 3:41 pm #2007Laurence E T Weill FISVAParticipant
It would be useful to know where the property is. No use suggesting someone on the South coast for a property in Yorkshire for example.January 30, 2024 at 3:42 pm #2008Laurence E T Weill FISVAParticipant
South Wales too quick to reply – Doh!January 30, 2024 at 4:39 pm #2009Neil Bright MISVAParticipant
Have you tried contacting CIGA at all? They have been responsive when I have contacted them in the past regarding removing cavity insulation from a timber framed house (yes retrofit blown fibre into timber frame). You need to make sure that the usual 25 year guarantee is still in date. The fact that the original company are no longer in existence should not affect the outcome. They have contractors nationwide (often the installers are now doing the insulation removals) . Hope this is helpful. Can you keep us posted.
The Cavity Insulation Guarantee Agency
3 Vimy Court, Vimy Road
Phone: 01525 853300January 31, 2024 at 8:52 am #2012Martyn Burnett MISVAParticipant
I have found the following contractor helpful, at least upto quotation stage ; they carried out a invasive boroscope survey and identified the Formaldehyde CWI has turned into one mass and was bridging the cavity and have quoted for its removal.
Customer Liaison Officer
Pro Point UKT – 0800 2404634 | W – http://www.propoint-uk.co.uk
3 Y Graig Llantrisant CF72 8FB
Martyn BurnettJanuary 31, 2024 at 1:57 pm #2013
Thank you for this. I shall contact them shortly. Ill update you on progress
JulianJanuary 31, 2024 at 1:59 pm #2014
We have contacted CIGA but they were dismissive. On reflection perhaps we did not initially make the point strongly enough
I will keep you updated
JulianFebruary 2, 2024 at 9:58 am #2015
This company has been very helpful, but advised if they were to proceed without instructions from CIGA, that may void the Guarantee, so I have gone back to CIGA with a further , stronger, request that they take appropriate action
It will be interesting to see what they say. Luckily the Client is a robust character with the financial ability to pursue the matter if necessary.
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