Stephen
Have not used this as, like you, I am old school.
I once used Quest but have changed to Autotext, which is part of Word. Basically phrases are given numbers or letters etc and are then stored. When this is typed, followed by the F3 key, it copies the allocated phrase into forms automatically – very quick and easy once you have a library of standard phrases. I am sure you already know about this but thought it worth mentioning just in case it was of use.