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NEW RICS REGULATIONS – Alternative Dispute Resolution (ADR)

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  • July 30, 2018 at 3:34 pm #1102
    isva
    Participant

    A number of members have asked if ISVA has a ‘preferred’ provider or whether there is one which most members are using.

    We don’t have any information on which to base a recommendation nor do we know which providers are being chosen.

    It might be useful for members to share their choices with others via this discussion so that the subject can be explored further.

    Linda
    ISVA Office

    March 10, 2023 at 12:51 pm #1737
    Julian Dyer FISVA
    Participant

    I believe we use TDS

    March 10, 2023 at 2:56 pm #1739
    Neil Bright MISVA
    Participant

    In my Complaints Handling Procedure, when Ombudsman Service – Property withdrew back in 2018, I changed to the following:

    Centre for Effective Dispute Resolution
    70 Fleet Street,
    London,
    EC4Y 1EU
    Tel: 0207 520 3800
    Email: applications@cedr.co.uk
    Web: http://www.cedr.com

    Havent had to use yet, touch wood, so no idea if they are helpful or just incur another cost.

    March 10, 2023 at 3:37 pm #1743
    Steven Palmer MISVA
    Participant

    I use the Property Ombudsman. We haven’t had to use them.

    July 5, 2023 at 5:48 am #1882
    Stephen George FISVA
    Participant

    Our practice has done the same as Neil Bright for the same reason. Have no experience of how understanding of survey disputes the CEDR is but have read on other forums that their understanding ‘needs improvement’ (polite version).

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